About Munroe Chiropractic in Williamsville, NY

Jamey Kern

Business Manager

Jamey Kern was born and raised in Western New York, where he grew up singing, learning music, and performing in show choir and musicals. He fell in love with food and cooking early on and built a career in the culinary arts, working in kitchens all over the region.

After many years behind the line, he and his wife, Dr. Niccole Jefferlone, decided his talents would do more good building the family business. In 2017 he stepped in as business manager, and he has been growing the practice and supporting the team ever since. He loves being part of the local wellness community, and his role is what lets the doctors and clinical staff give their full attention to patient care.

When Jamey is not working he is usually with his sons Eddie, Greyson, and Nico, or playing piano and guitar. He also loves being outside, golfing and fishing whenever he can, gardening and growing his own food, and still cooks for his family.

Marianne Millidge

Chief Financial Officer

Marianne Millidge brings nearly four decades of experience in the chiropractic field and a remarkable history with this practice.

A lifelong Western New Yorker, Marianne grew up in Cheektowaga, New York. After graduating from Bryant & Stratton Business Institute, she began working in the chiropractic field in 1986. In 1991 she joined Munroe Chiropractic, beginning what would become more than 35 years of dedication to the practice and its patients.

When Marianne first walked through the doors, she admits she knew very little about the day-to-day operations of a chiropractic office. She learned from the ground up, working her way through virtually every position in the practice. Over the years she developed an extensive understanding of patient care, front desk operations, scheduling, billing, administration, and practice management. That experience ultimately led her into a leadership role and made her an invaluable source of knowledge about the practice, its patients, and its history.

For Marianne, however, the most meaningful part of her career has always been the people. After so many years in one practice, she has had the opportunity to build lasting relationships with generations of patients and their families and to watch chiropractic care positively impact their lives.

The transition to the Complete Care Chiropractic family has also brought Marianne's career full circle. Years ago she worked alongside Dr. Niccole Jefferlone when Dr. Niccole was beginning her own career as a chiropractic assistant at the front desk. Marianne remembers when Dr. Niccole eventually left the practice and said that one day she hoped to return and own it. Today, Marianne has the unique opportunity to see that promise become a reality.

Being able to continue her career here and once again work alongside Dr. Niccole has made this new chapter especially meaningful to her. After dedicating more than three decades to the practice, Marianne is excited to remain part of its future while watching someone whose career she saw begin now lead the practice forward.

Outside of the office, family is at the center of Marianne's life. She has been married for 42 years and is the proud mother of two daughters and grandmother of four grandsons. Some of her favorite moments are the simplest ones, being home with her family, spending time together, and cooking for the people she loves.

After nearly 40 years in chiropractic, Marianne still genuinely enjoys coming to work. Her experience, loyalty, and deep connection to both the patients and the history of the practice make her an important part of this team, and she is excited to be part of what comes next.

Janelle

Office Manager

Janelle has been part of the practice since 2008, bringing years of experience, leadership, and a genuine passion for both patients and her team to her role as Office Manager. Over the years, she has learned that leadership is about much more than giving direction. It is about leading by example, staying confident, encouraging others, and creating a positive environment where everyone feels supported.

One of Janelle's favorite parts of her role is helping the people around her grow. Whether she is encouraging a coworker, helping a patient along their wellness journey, or celebrating someone's success, she loves being part of the process. She is also a lifelong learner and is excited to work alongside different departments and bring the best ideas together as the practice continues to grow.

Born and raised in Buffalo, Janelle is 50% French Canadian and has plenty of family just across the border. Outside of work, family is everything. She and her husband, David, have been married for five years and have two daughters, Ellena and Liliana.

More than anything, Janelle brings an encouraging, team-first approach to the office. She believes everyone brings a unique perspective and that there is always something new to learn from one another, an outlook that has helped make her a trusted leader and an important part of the practice for nearly two decades.

Renee

Workers' Compensation Executive

Renee has been a dedicated part of the team since 2014, bringing more than a decade of experience, dependability, and attention to detail to her role as our Workers' Compensation Executive. She plays an important part in our revenue cycle, helping ensure the practice receives accurate and timely reimbursement while also working closely with patients to help them navigate their cases.

Renee especially enjoys being able to take some of the stress away from patients by handling the behind-the-scenes details so they can focus on what matters most, their health and recovery. Originally from Depew, Renee has called Niagara County home for the past 30 years. She values the close-knit, family atmosphere of the office and describes herself as dependable, honest, loyal, flexible, and always willing to go above and beyond.

Outside of work, family is at the center of Renee's life. She enjoys spending time with her fiance, Vince, her three children, and her ten grandchildren. Some of her favorite memories are made with her grandkids, whether they are watching movies, playing outside, visiting parks and fairs, or simply spending time together.

Alicia

Front Desk / Chiropractic Assistant

Alicia has been part of the practice for eight years, making her a familiar and trusted face at the front desk. She takes pride in knowing that she plays an important role in keeping the office running smoothly and especially enjoys being someone her coworkers can turn to when they have questions. For Alicia, one of the best parts of coming to work is getting to know our patients, doctors, and her fellow team members.

Originally from Gasport, New York, Alicia loves both winter and summer for very different reasons. Winter means her birthday and Christmas, while summer gives her the chance to be outside, travel, and head to the beach. When she is not at the office, she loves going to concerts, listening to music, spending time with friends, and going out dancing.

Family is incredibly important to Alicia. She has one older brother and one younger sister, along with nieces and nephews she loves spending time with. At work, Alicia is always interested in learning new things and becoming more efficient. Her years of experience, willingness to help, and ability to connect with both patients and coworkers make her an important part of the team.

Brittany

Front Desk / Chiropractic Assistant

Brittany has been part of the team for almost three years, working at the front desk and helping create the warm, welcoming experience we want every patient to have from the moment they walk through the door. A Buffalo native, Brittany is naturally people-oriented and genuinely enjoys getting to know our patients, making them feel comfortable, and helping the office feel more like family than a typical medical facility.

One of Brittany's favorite parts of her role is working alongside her coworkers and continually learning new aspects of chiropractic care. She enjoys taking on new challenges, building her knowledge, and finding ways to grow and improve in her position.

Outside of the office, Brittany's world revolves around her 12-year-old daughter, Melody, who she describes as her best friend. When she is not working, you will likely find Brittany camping, kayaking, reading, hiking, relaxing at the beach, or simply spending time with her family.

Photo coming soon.

Andrea

Front Desk / Chiropractic Assistant / Spinal Decompression Tech

Andrea is passionate about working closely with patients and continuing to expand her knowledge of chiropractic care and how the human body works. What she enjoys most about being in the office is simple: the patients. She values getting to know the people she works with and describes herself as sympathetic, understanding, and someone who genuinely cares deeply about others.

Andrea is originally from the Town of Tonawanda and especially loves fall, the weather and all the activities that come along with it. Outside of work, she enjoys reading and spending as much time as possible with her fiance, Jordi, her friends, and her family.

At work, Andrea is always looking for ways to become more efficient and continue learning from the people around her. Her caring personality, curiosity, and genuine interest in people make her a wonderful part of the team.

Ry

Chiropractic Assistant / Medical Records

Ry is a Chiropractic Assistant who also works in our Medical Records Department. After starting with the practice in November 2025, she made the move to Buffalo and has quickly become an important part of the team. She loves connecting with patients, learning about their lives, and continuing to expand her knowledge of chiropractic care and how the human body works.

In her medical records role, Ry especially enjoys the independence and responsibility that comes with her work. She takes pride in knowing that what she does is important to the office and enjoys being someone the team can rely on. Ry loves the close-knit relationship between the doctors and staff and hopes to continue learning everything she can about the practice, including Non-Surgical Spinal Decompression.

Originally from Windham, New York, Ry moved to Buffalo to live with her longtime boyfriend, Zach. Outside of work she enjoys reading, paddleboarding, and plays in a summer kickball league. Ry describes herself as someone who cares deeply about everything she does, both personally and professionally.

Randy

Front Desk

Randy was born in Rochester, NY and graduated from Monroe Community College in Liberal Arts. After moving to Buffalo in June 2026, he was introduced to chiropractic after working in the physical therapy field for the previous seven years. Being able to see patients come in with pain and leave with immense relief has been eye opening for him, and it showed him how effective chiropractic care can be.

Randy's main goal at the front desk is to make sure everyone's needs are met and everyone leaves with a smile. That includes scheduling appointments and making sure patients are as comfortable as possible to help with their healing journey.

Outside of work Randy enjoys the comforts of home, reading, and spending time with his wife and cats. When he is not at home you can find him at a local arcade playing endless hours of pinball, or finding new places to hike and camp. Since moving to Buffalo he has enjoyed exploring the city and all the fun things there are to discover.